Policies
We want you to love your Siegelman Stable purchase. Please review our policies below before placing your order.
RETURNS, EXCHANGES & STORE CREDIT
We offer exchanges or store credit within 14 days of delivery on both domestic and international orders. Start your return through our customer portal linked here.
To be eligible, items must be:
Unworn, unused, and unwashed, in their original condition
Free from stains, odors, makeup, pet hair, or other signs of wear
Returned with all original tags and packaging attached
Submitted within 14 days of the order being marked as delivered
A 10% restocking fee applies to ALL eligible returns to help cover inspection, repacking, and handling. The fee is deducted from your exchange or store credit total.
At this time, we do not offer refunds to the original form of payment unless otherwise required by applicable law.
RETURN SHIPPING
Domestic orders placed with Checkout+ receive free return shipping and protection on lost or stolen packages.
Without Checkout+, you can still return your items, but the cost of the return shipping label will be deducted from your exchange or store credit total.
We are unable to offer free return shipping on international orders. To start a return on an international order, use our customer portal or email us at info@siegelmanstable.com.
Return shipping is covered by Siegelman Stable if the item received was damaged, defective, or incorrect.
Original shipping fees are non-refundable.
EXCHANGES
Eligible items may be exchanged for another available size, color, or product.
Exchanges are subject to inventory availability and cannot be guaranteed until the original item has been received and approved.
If the requested replacement item becomes unavailable, store credit will be issued for the value of the eligible returned merchandise.
STORE CREDIT
Store credit will be issued once your return has been received, inspected, and approved.
Store credit applies to the merchandise value of the approved return, less the restocking fee and any return shipping label cost. Original shipping charges are non-refundable.
Store credit may be used toward a future purchase on our website.
FINAL SALE
Items marked Final Sale are not eligible for return, exchange, or store credit, without exception.
Final Sale merchandise may include, but is not limited to: gift cards, items specifically marked Final Sale, and limited-edition products where stated.
Please review the product page carefully before completing your purchase.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please email info@siegelmanstable.com and include your order number, a description of the issue, and clear photos of the item and packaging.
Claims must be submitted within 48 hours of delivery so our team can review the issue and assist you.
If your claim is approved, we will work with you to provide an appropriate replacement or resolution.
Normal wear and tear, accidental damage, improper care, or damage occurring after the item has been worn or used is not considered a manufacturing defect.
ORDER CHANGES & CANCELLATIONS
To cancel or change your order, email info@siegelmanstable.com within 12 hours of placing it.
Once an order has shipped, we are unable to make any changes.
Please carefully review your order and shipping information before completing checkout.
SHIPPING
In-stock items ship within 1–2 business days.
Pre-order items list an estimated ship date on the product page. Once in stock, please allow 3–5 business days for your pre-order item to ship.
During periods of increased order volume, please allow an additional 2–3 business days for processing.
We offer free Ground Shipping on domestic orders over $150.
Delivery estimates may be affected by carrier delays, weather, holidays, or other circumstances outside of our control. Once an order has been transferred to the carrier, transit times are controlled by the carrier.
CHECKOUT+
Checkout+ is an optional add-on available at checkout that provides:
Free return shipping on domestic orders
Package protection for lost or stolen packages
Checkout+ benefits do not apply to international returns.
LOST, STOLEN OR DELAYED PACKAGES
If your domestic order was placed with Checkout+, it is protected against loss and theft. Enter your order information in our customer portal and follow the steps to open a claim.
If your order was not placed with Checkout+, Siegelman Stable is not responsible for issuing a refund or replacement for packages lost or stolen after being marked as delivered. Please contact the shipping carrier directly to locate the package.
If tracking shows your package was delivered but you cannot find it, we recommend checking around your property, asking household members, neighbors, or building staff, and allowing a short time in case the carrier marked it delivered early.
If a package appears lost in transit, please contact us and we will help review the shipment with the carrier where possible.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout.
If your order has not shipped, email info@siegelmanstable.com with your order number, the incorrect address, and the updated address.
Siegelman Stable is not responsible for orders that are delayed, lost, or returned because an incorrect or incomplete address was provided.
If an order is returned to us because of an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping fees may apply to resend it.
INTERNATIONAL ORDERS
Duties and taxes on international orders are listed and paid at checkout. Prices on product pages do not include duties and taxes.
Customs processing may cause delivery delays outside of our control.
Orders refused because of customs charges may be subject to additional shipping or handling costs.
PROMOTIONAL CODES
Promotional codes must be entered at checkout and cannot generally be applied retroactively to completed orders.
Promotions may have individual terms, exclusions, expiration dates, or minimum purchase requirements and may not be combined unless otherwise stated.
PRICE ADJUSTMENTS
We are unable to guarantee price adjustments for merchandise purchased before a promotion, sale, or price change.
GIFT CARDS
Gift cards are final sale, non-refundable, and cannot be exchanged for cash except where required by law.
RETURN INSPECTION
All returned merchandise is inspected before an exchange or store credit is approved.
Siegelman Stable reserves the right to reject returns that do not meet the requirements above, including merchandise that appears worn, washed, damaged, altered, or returned without its original tags.
Items that are not accepted may be returned to the customer at the customer's expense.
POLICY ABUSE
We reserve the right to refuse returns, exchanges, or future transactions in cases involving suspected fraud, excessive or unusual return activity, abuse of promotional offers, or violations of these policies.
WARRANTIES
Siegelman Stable makes no warranties, expressed or implied, and hereby disclaims and negates all warranties.
QUESTIONS
For questions about your order, shipping, an exchange, or store credit, email info@siegelmanstable.com with your order number and a brief description of your request.
By placing an order with Siegelman Stable, you acknowledge and agree to the store policies outlined above.
