Policies
STORE POLICY
We want you to love your Siegelman Stable purchase. Please review our policies below before placing your order.
RETURNS, EXCHANGES & STORE CREDIT
We currently offer exchanges or store credit within 14 days of delivery through our customer portal linked here
To be eligible, items must be:
Unworn, unused, and unwashed
In their original condition
Free from stains, odors, makeup, pet hair, or other signs of wear
Returned with all original tags and packaging attached
Requests submitted more than 14 days after the order has been marked as delivered will not be eligible for exchange or store credit.
At this time, we do not offer refunds to the original form of payment unless otherwise required by applicable law.
EXCHANGES
Eligible items may be exchanged for another available size, color, or product.
Exchanges are subject to inventory availability and cannot be guaranteed until the original item has been received and approved.
If the requested replacement item becomes unavailable, store credit will be issued for the value of the eligible returned merchandise.
STORE CREDIT
Store credit will be issued once your return has been received, inspected, and approved.
Store credit applies to the merchandise value of the approved return. Original shipping charges and any return shipping costs are non-refundable.
Store credit may be used toward a future purchase on our website.
FINAL SALE
Items marked Final Sale are not eligible for return, exchange, or store credit.
Final Sale merchandise may include, but is not limited to: Items specifically marked Final Sale, Certain discounted or promotional merchandise, Limited-edition products where stated, Gift cards
Please review the product page carefully before completing your purchase.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We strongly recommend using a trackable shipping method when returning an item. Siegelman Stable is not responsible for return packages that are lost, stolen, delayed, or damaged while in transit.
Original shipping fees are non-refundable.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact our customer service team as soon as possible and include: Your order number, A description of the issue and Clear photos of the item and packaging
Claims should be submitted within 14 days of delivery so our team can review the issue and assist you.
If your claim is approved, we will work with you to provide an appropriate replacement or resolution.
Normal wear and tear, accidental damage, improper care, or damage occurring after the item has been worn or used is not considered a manufacturing defect.
ORDER CHANGES & CANCELLATIONS
Our fulfillment team works quickly to process orders.
Once an order has been placed, we cannot guarantee that we will be able to modify or cancel it before shipment.
Changes to shipping addresses, sizes, colors, or products are also not guaranteed once an order has entered processing.
Please carefully review your order and shipping information before completing checkout.
SHIPPING
Orders are processed and shipped according to the shipping method selected at checkout.
Shipping and delivery estimates are estimates only and may be affected by carrier delays, weather, holidays, high-volume periods, or other circumstances outside of our control.
Once an order has been transferred to the shipping carrier, transit times are controlled by the carrier.
LOST, STOLEN OR DELAYED PACKAGES
Siegelman Stable is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend: Checking around your property and delivery area, Checking with household members, neighbors, building staff, or doormen, Allowing a short period of time in case the carrier marked the package delivered early OR Contacting the shipping carrier directly
If a package appears to be lost while in transit, please contact our customer service team and we will assist you in reviewing the shipment with the carrier where possible.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout.
Siegelman Stable is not responsible for orders that are delayed, lost, or returned because an incorrect or incomplete address was provided.
If an order is returned to us because of an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping fees may apply if the customer would like the order resent.
INTERNATIONAL ORDERS
International customers are responsible for any applicable customs duties, taxes, tariffs, brokerage fees, or import charges imposed by the destination country.
These charges are not included in the product or shipping price unless specifically stated at checkout.
Customs processing may also cause delivery delays outside of our control.
Orders refused because of customs charges may be subject to additional shipping or handling costs.
PROMOTIONAL CODES
Promotional codes must be entered at checkout and cannot generally be applied retroactively to previously completed orders.
Promotions may have individual terms, exclusions, expiration dates, or minimum purchase requirements and may not be combined unless otherwise stated.
PRICE ADJUSTMENTS
We are unable to guarantee price adjustments for merchandise purchased before a promotion, sale, or price change.
GIFT CARDS
Gift cards are non-refundable and cannot be exchanged for cash except where required by law.
RETURN INSPECTION
All returned merchandise is inspected before an exchange or store credit is approved.
Siegelman Stable reserves the right to reject returns that do not meet the requirements outlined above, including merchandise that appears worn, washed, damaged, altered, or returned without its original tags.
Items that are not accepted may be returned to the customer at the customer's expense.
POLICY ABUSE
We reserve the right to refuse returns, exchanges, or future transactions in cases involving suspected fraud, excessive or unusual return activity, abuse of promotional offers, or violations of these policies.
QUESTIONS
If you have any questions regarding your order, shipping, an exchange, or store credit, please contact our customer service team with your order number and a brief description of your request.
By placing an order with Siegelman Stable, you acknowledge and agree to the store policies outlined above.
INFORMA CHECKOUT+
Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.
If you opt into Checkout+, you can return any item in your order for store credit at no additional cost. If you choose not to purchase Checkout+, you can still return your items for store credit, but you’ll be responsible for the cost of the return shipping label.
We are unable to accommodate free exchanges or returns on international orders. If you’d like to start a return for an international order, you can still use our portal or email us at info@siegelmanstable.com
WARRANTIES
Siegelman Stable makes no warranties, expressed or implied, and hereby disclaims and negates all warranties.
DISCLAIMER
To help offset the costs of inspection, repacking, and handling, we apply a 10% restocking fee on eligible returned merchandise. This fee is deducted directly from your final refund amount.
Siegelman Stable is not responsible for service or repairs to any equipment in use or connection of Siegelman Stable.
